MatrixCare Quality Metrics

All Projects - All Teams

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	67	3	90
High	34	16	92
Medium	281	43	336
Low	45	13	59
Not Assigned	181	36	352
Low (migrated)	13	2	15
Highest	0	1	1
Priority 1	1	1	27
Priority 2	0	0	14
Priority 3	0	0	3
High (migrated)	7	1	14
Hot Fix! (migrated)	0	0	3
Priority 4	0	0	1
Critical (migrated)	1	0	1
Total Defects:	630	116	1008

Advanced Analytics (AA)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	0	1	1
Total Defects:	0	1	1

Admission&Census/Shield (AC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	0	1	1
Medium	2	1	3
Low	0	1	1
Not Assigned	13	6	19
Total Defects:	15	9	24

Analytics Team - SLTC (ANSLTC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	0	0	2
High	3	0	12
Medium	0	0	6
Not Assigned	2	1	8
Total Defects:	5	1	28

BMS CLOUD SERVICES (BMSCS)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Medium	10	0	10
High (migrated)	1	0	1
Not Assigned	2	0	2
Total Defects:	14	0	14

BPC (BPC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	5	1	6
Total Defects:	5	1	6

Brightree (BT)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Total Defects:	0	0	0

Clinical - Clinical Core (CCC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	1	2
Medium	9	0	9
Low	1	0	1
Not Assigned	8	1	9
Total Defects:	19	2	21

Clinical - Care Management (CCM)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	4	1	5
Medium	13	0	13
Not Assigned	12	0	12
Total Defects:	29	1	30

Data Team - RCS/SLTC (DATASLTC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	0	0	1
Total Defects:	0	0	1

Development Security (DEVSEC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	11	3	14
Medium	1	0	1
Low	2	0	2
Total Defects:	14	3	17

DISCOVERY (DIS)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Medium	0	1	1
Low	2	0	2
Not Assigned	1	0	1
Total Defects:	4	1	5

MC Data and Analytics Projects (DNA)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	0	0	2
High	1	0	9
Medium	0	0	4
Not Assigned	3	1	34
Total Defects:	4	1	49

Data Services Tools (DST)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	5	0	5
Total Defects:	5	0	5

OrbitCarePlan (ECPT)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	4	2	6
Total Defects:	4	2	6

Enterprise Financials (EF)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	4	1	5
Low	4	0	4
Total Defects:	8	1	9

EMAR Anytime (EMAR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	0	1	1
Not Assigned	2	0	2
Total Defects:	2	1	3

GoScripts 2.0 (GORX)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	3	0	3
Total Defects:	3	0	3

Global Payment Module (GPM)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	1	1	2
Total Defects:	1	1	2

Health Delivery Network (HDN)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Medium	1	0	1
Not Assigned	11	1	12
Total Defects:	13	1	14

HME (HME)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	77	6	83
Low (migrated)	5	1	6
High (migrated)	5	1	6
Critical (migrated)	1	0	1
Total Defects:	88	8	96

AI/ML IDA Scrum (IDAS)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	0	0	3
High	2	1	26
Medium	1	0	3
Low	0	0	1
Not Assigned	11	1	40
Hot Fix! (migrated)	0	0	3
High (migrated)	0	0	6
Priority 3	0	0	1
Priority 4	0	0	1
Priority 1	0	0	2
Total Defects:	14	2	86

IDM Board (IDM)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	1	0	1
High	1	0	1
Medium	4	2	6
Low	2	0	2
Not Assigned	9	2	11
Total Defects:	17	4	21

Open Health (IO)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	2	0	2
Total Defects:	2	0	2

Jarvis (JAR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	1	0	3
Priority 1	0	0	1
Total Defects:	1	0	4

Kestrel - S3 (KEST)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	1	2	3
Low	4	0	4
Total Defects:	5	2	7

Lumina Design System (LDS)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Medium	1	0	1
Low	1	0	1
Not Assigned	1	0	1
Total Defects:	4	0	4

LPCX (LPCX)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	4	5
Medium	12	3	15
Total Defects:	13	7	20

AR - SNF RCM (MATRIXAR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	0	1	1
Medium	2	2	4
Low	1	5	6
Not Assigned	6	1	7
Total Defects:	9	9	18

Mxc360 Mobile Team (MCMPT3)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	0	1	1
Medium	5	0	5
Low	3	2	5
Not Assigned	2	1	3
Total Defects:	10	4	14

MatrixCare Senior Living (MCSL)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Total Defects:	1	0	1

Mobile Delivery (MD)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	4	0	4
High (migrated)	1	0	1
Low (migrated)	1	0	1
Total Defects:	6	0	6

MealTracker (MEAL)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	38	0	38
Low	1	1	2
Not Assigned	3	0	3
Total Defects:	42	1	43

Merlin - S4 (MER)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Medium	13	2	15
Total Defects:	14	2	16

Machine Learning (ML)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	1	0	14
Priority 1	1	1	24
Not Assigned	1	0	36
Priority 2	0	0	14
Priority 3	0	0	2
Total Defects:	3	1	90

MultiCare Platform Phoenix (MPP)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	5	0	5
Medium	6	3	9
Low	0	1	1
Not Assigned	46	11	57
Highest	0	1	1
Total Defects:	57	16	73

MyForms (MYFR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	20	0	20
Total Defects:	20	0	20

I&G - One Claim (NPIOC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	0	0	2
Total Defects:	0	0	2

OCR (BT-IDA-Integrations) (OCR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	2	0	2
Medium	4	1	5
Low	3	0	3
Not Assigned	12	0	12
Total Defects:	21	1	22

Orders (OR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	1	2
Medium	5	1	6
Not Assigned	9	1	10
Total Defects:	15	3	18

RCS Platform Event Horizons (PEH)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	1	0	1
Total Defects:	1	0	1

Payment Engagement Project (PEM)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Total Defects:	0	0	0

Peregrine - S1 (PER)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	1	0	1
Not Assigned	5	2	7
Total Defects:	6	2	8

Prairie - S2 (PRAIR)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	1	2	3
Low	1	0	1
Total Defects:	2	2	4

RetailTracker (PS)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	2	0	2
Total Defects:	2	0	2

R&D DevOps (RD)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Total Defects:	0	0	0

MatrixCare RPA CoE (RPACOE)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Total Defects:	1	0	1

SaaS Patient Core (SAASPC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Low	1	0	1
Not Assigned	2	1	3
Total Defects:	3	1	4

Saber (SAB)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	5	1	6
Total Defects:	5	1	6

SaaS Generative AI Projects (SAI)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	0	0	2
Not Assigned	0	0	24
Total Defects:	0	0	26

SigmaCare Continuing Engineering (SCE)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Low	1	0	1
Total Defects:	1	0	1

GoScripts (SCRIPT)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	17	0	17
Low (migrated)	7	0	7
Total Defects:	24	0	24

Support Escalations (SFE)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Medium	3	0	3
Total Defects:	3	0	3

SLTC InterOp Enablement (SLTCIO)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Total Defects:	0	0	0

SNAP1 (SNP1)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Not Assigned	0	0	8
Total Defects:	0	0	8

Payment Portal 2.0 (SOL)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
High	1	0	1
Medium	2	1	3
Total Defects:	3	1	4

SLTC Sustaining Engineering (SSE)

115

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Critical	34	0	34
High	3	4	7
Medium	31	10	41
Low	18	3	21
Not Assigned	6	5	11
Low (migrated)	0	1	1
Total Defects:	92	23	115

Ambient Sensing (AOS) (TRUEC)

Open backlog of defect trending by priority

Open, In Progress Priority vs Status

Priority	Status		Total
Priority	Open	In Progress	Total
Total Defects:	0	0	0

🔬 QA Experience - Dev Escaped Defects

Defects found in "Integration/System" and "Regression Testing" phases

QA Experience - Dev Escaped Defects Trending by Project

Count of QA-reported issues before the release

Project	Accepted	BA Review	Backlog	Block/Paused	Blocked / Escalated	Cancel	Canceled	Closed	Code Review	Deleted	Done	In Progress	In QA	New	Not Defined	On-Hold	Open	Ready for Deployment	Ready for Development	Ready for Testing	Reopened	Selected for Development	To Do	Won't Do	validation	Total
Advanced Analytics	0	0	0	0	0	0	0	0	0	0	7	1	0	0	0	0	0	0	0	0	0	0	0	0	0	8
Admission&Census/Shield	0	0	0	0	0	0	0	590	0	0	0	7	0	0	0	0	20	0	0	0	0	0	0	0	0	617
Analytics Team - SLTC	0	1	0	0	0	0	0	23	0	0	0	1	0	0	0	0	3	0	0	0	0	0	0	1	0	29
BMS CLOUD SERVICES	42	0	0	0	0	0	1	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	3	0	0	47
BPC	56	0	0	0	0	0	0	0	1	1	0	0	3	0	2	0	0	0	0	0	0	0	0	0	0	63
Clinical - Clinical Core	0	0	0	0	0	0	0	174	0	0	0	1	0	0	0	0	9	0	0	0	0	0	0	0	0	184
Clinical - Care Management	0	0	0	0	0	0	0	102	0	0	0	1	0	0	0	0	20	0	0	0	0	0	0	0	0	123
Data Team - RCS/SLTC	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1
Development Security	0	0	0	0	0	0	0	34	0	0	0	3	0	0	0	0	14	0	0	0	0	0	0	0	0	51
DISCOVERY	0	0	0	0	0	0	0	57	0	0	0	1	0	0	0	0	4	0	0	0	0	0	0	0	0	62
MC Data and Analytics Projects	0	0	0	0	1	2	0	57	0	0	6	2	0	0	0	0	1	0	0	0	0	0	0	0	0	69
Data Services Tools	0	0	2	0	0	0	0	0	0	0	15	0	0	0	0	0	0	0	0	0	0	3	0	0	0	20
OrbitCarePlan	0	0	0	0	0	0	0	41	0	0	0	1	0	0	0	0	3	0	0	0	0	0	0	0	0	45
Enterprise Financials	0	0	0	0	0	0	0	5	0	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	6
EMAR Anytime	0	0	0	0	0	0	0	80	0	0	0	1	0	0	0	0	2	0	0	0	0	0	0	0	0	83
GoScripts 2.0	0	0	0	0	0	0	0	3	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	0	0	6
Global Payment Module	13	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0	0	0	1	0	0	15
Health Delivery Network	0	0	0	0	0	0	0	87	0	0	0	1	0	0	0	0	12	0	0	0	0	0	0	0	0	100
HME	368	0	0	0	0	0	0	0	0	0	0	8	2	0	69	0	0	0	0	0	0	0	10	0	0	457
AI/ML IDA Scrum	0	0	0	0	0	13	0	70	0	0	0	2	0	0	0	0	1	0	0	0	0	0	0	0	0	86
IDM Board	0	0	0	0	0	0	0	0	0	0	57	3	0	0	0	0	12	0	0	0	0	0	0	0	0	72
Open Health	0	0	0	0	0	0	0	26	0	0	0	0	0	0	0	0	2	0	0	0	0	0	0	0	0	28
Jarvis	0	0	0	0	0	0	0	3	0	0	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	4
Kestrel - S3	0	0	0	0	0	0	0	113	0	0	0	2	0	0	0	0	4	0	0	0	0	0	0	0	0	119
Lumina Design System	0	0	1	2	0	0	0	0	0	0	6	0	0	0	0	0	0	0	0	0	0	0	0	0	1	10
LPCX	0	0	0	0	0	0	0	48	0	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	49
AR - SNF RCM	0	0	0	0	0	0	0	107	0	0	0	1	0	0	0	0	7	0	0	0	0	0	0	0	0	115
Mxc360 Mobile Team	0	0	0	0	0	0	0	88	0	0	0	2	0	0	0	0	9	0	0	2	0	0	0	0	0	101
Mobile Delivery	42	0	0	0	0	0	0	0	0	0	0	0	0	0	4	1	0	0	0	0	0	0	1	0	0	48
MealTracker	0	0	0	0	0	0	0	144	0	0	0	1	0	0	0	0	43	0	0	0	0	0	0	0	0	188
Merlin - S4	0	0	0	0	0	0	0	248	0	0	0	2	0	0	0	0	12	0	0	0	0	0	0	0	0	262
Machine Learning	0	0	0	0	1	2	0	83	0	0	16	1	0	0	0	0	0	0	0	0	0	0	0	0	0	103
MultiCare Platform Phoenix	0	0	0	0	0	0	0	589	0	0	0	17	0	0	0	0	56	0	0	0	0	0	0	0	0	662
MyForms	0	0	0	0	0	0	0	0	0	0	0	0	0	0	20	0	0	0	0	0	0	0	0	0	0	20
I&G - One Claim	0	0	0	0	0	0	0	2	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	2
OCR (BT-IDA-Integrations)	58	0	0	0	0	0	7	0	0	6	0	1	0	0	0	0	0	0	0	0	0	0	4	0	0	76
Orders	0	0	0	0	0	0	0	146	0	0	0	2	0	0	0	0	9	0	0	0	0	0	0	0	0	157
RCS Platform Event Horizons	0	0	0	0	0	0	0	0	0	0	8	0	0	0	0	0	1	0	0	0	0	0	0	0	0	9
Payment Engagement Project	0	0	0	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1
Peregrine - S1	0	0	0	0	0	0	0	109	0	0	0	2	0	0	0	0	5	0	0	0	0	0	0	0	0	116
Prairie - S2	0	0	0	0	0	0	0	243	0	0	0	2	0	0	0	0	1	0	0	0	0	0	0	0	0	246
RetailTracker	0	0	0	0	0	0	0	44	0	0	0	2	0	0	0	0	10	0	0	0	0	0	0	0	0	56
MatrixCare RPA CoE	0	0	0	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1
SaaS Patient Core	0	0	0	0	0	0	0	0	0	0	15	1	0	0	0	0	0	0	0	0	0	0	3	0	0	19
Saber	0	0	0	0	0	0	0	44	0	0	0	1	0	0	0	0	6	0	0	0	0	0	0	0	0	51
SaaS Generative AI Projects	0	0	0	0	0	0	0	26	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	26
GoScripts	0	0	0	0	0	0	0	22	0	0	0	0	0	19	0	0	0	0	4	0	0	0	0	0	0	45
Support Escalations	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1
SLTC InterOp Enablement	0	0	0	0	0	0	0	1	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1
SNAP1	0	0	0	0	0	0	0	8	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	8
Payment Portal 2.0	0	0	0	0	0	0	0	140	0	0	0	1	0	0	0	0	3	0	0	0	0	0	0	0	0	144
SLTC Sustaining Engineering	0	0	0	0	0	0	0	168	0	0	0	19	0	0	0	0	54	0	0	0	1	0	0	0	0	242
Total Unique Issues:	579	1	3	2	2	17	8	3727	2	7	132	90	6	22	95	1	325	1	4	2	1	3	22	1	1	5054

Showing 52 of 52 statistics.

QA Experience - Dev Escaped Defects Trending by Priority

Count of QA-reported issues before the release

Priority	Closed	In Progress	Open	Total
Critical	96	3	67	166
High	295	7	37	339
Medium	1012	26	660	1698
Low	95	6	42	143
Not Assigned	2289	47	217	2553
Low (migrated)	0	2	15	17
High (migrated)	12	1	46	59
Critical (migrated)	2	0	6	8
Highest	1	1	0	2
Major	3	0	0	3
Minor	1	0	0	1
Blocker	1	0	0	1
Priority 1	28	1	1	30
Priority 2	17	0	0	17
Priority 3	3	0	0	3
Hot Fix! (migrated)	3	0	10	13
Priority 4	1	0	0	1
Total Unique Issues:	3859	94	1101	5054

Showing 17 of 17 statistics.

Dev Escaped Defects Trending by Priority

Dev Escaped Defects Trending by Resolution

🤖 Defects Identified by Automation & ROI

Defects found during "Automation Testing - Regression" and "Automation Testing - Development" phases

Defects Identified By Automation Trending by Project

Count of Automation-reported issues before the release

Project	Closed	In Progress	Open	Total
Admission&Census/Shield	8	1	0	9
Kestrel - S3	14	0	0	14
MealTracker	1	0	0	1
Merlin - S4	19	0	2	21
Orders	6	0	2	8
Peregrine - S1	1	0	0	1
Prairie - S2	10	0	1	11
Total Unique Issues:	59	1	5	65

Showing 7 of 7 statistics.

💰 Automation ROI Analysis

Return on Investment from Test Automation

ROI ✅

+6400%

Cost Savings

$325,000

Hours Saved

520

Defects Found by Automation:	65 defects
Cost per Production Defect:	$5,000
Hours Saved per Defect:	8 hrs @ $75/hr
Total Value Generated:	$325,000
Monthly Automation Cost:	-$5,000
Net Benefit:	$320,000

📋 Assumptions: Production defect cost: $5,000, Time saved: 8hrs/defect @ $75/hr, Automation investment: $5,000/month

🎯 Defect Leakage in Production & Project-wise Breakdown

Percentage of defects that escaped to production

Overall Leakage Rate ❌

10.02%

Needs Attention

563 out of 5617 defects

Found in Production

563

QA Escaped

Caught by QA

5054

Dev Escaped

📌 Leakage Thresholds:

< 5% - Excellent ✓

5-10% - Improve ⚠

> 10% - Attention ✗

Project-wise Breakdown (54 teams)
Team / Project	Found in Production	Caught by QA	Total	Leakage
SigmaCare Continuing Engineering (SCE)	1	0	1	100.00%
MatrixCare Senior Living (MCSL)	1	0	1	100.00%
Support Escalations (SFE)	20	1	21	95.24%
Enterprise Financials (EF)	40	6	46	86.96%
MatrixCare RPA CoE (RPACOE)	1	1	2	50.00%
SLTC Sustaining Engineering (SSE)	160	242	402	39.80%
LPCX (LPCX)	24	49	73	32.88%
AR - SNF RCM (MATRIXAR)	54	115	169	31.95%
Orders (OR)	57	157	214	26.64%
Clinical - Clinical Core (CCC)	64	184	248	25.81%
Clinical - Care Management (CCM)	26	123	149	17.45%
RetailTracker (PS)	9	56	65	13.85%
IDM Board (IDM)	9	72	81	11.11%
DISCOVERY (DIS)	6	62	68	8.82%
Peregrine - S1 (PER)	10	116	126	7.94%
Kestrel - S3 (KEST)	9	119	128	7.03%
Open Health (IO)	2	28	30	6.67%
Saber (SAB)	3	51	54	5.56%
Admission&Census/Shield (AC)	33	617	650	5.08%
Health Delivery Network (HDN)	5	100	105	4.76%
Mxc360 Mobile Team (MCMPT3)	5	101	106	4.72%
Payment Portal 2.0 (SOL)	6	144	150	4.00%
Merlin - S4 (MER)	9	262	271	3.32%
MC Data and Analytics Projects (DNA)	1	69	70	1.43%
MultiCare Platform Phoenix (MPP)	8	662	670	1.19%
SNAP1 (SNP1)	0	8	8	0.00%
SLTC InterOp Enablement (SLTCIO)	0	1	1	0.00%
GoScripts (SCRIPT)	0	45	45	0.00%
SaaS Generative AI Projects (SAI)	0	26	26	0.00%
SaaS Patient Core (SAASPC)	0	19	19	0.00%
Prairie - S2 (PRAIR)	0	246	246	0.00%
Payment Engagement Project (PEM)	0	1	1	0.00%
RCS Platform Event Horizons (PEH)	0	9	9	0.00%
OCR (BT-IDA-Integrations) (OCR)	0	76	76	0.00%
I&G - One Claim (NPIOC)	0	2	2	0.00%
MyForms (MYFR)	0	20	20	0.00%
Machine Learning (ML)	0	103	103	0.00%
MealTracker (MEAL)	0	188	188	0.00%
Mobile Delivery (MD)	0	48	48	0.00%
Lumina Design System (LDS)	0	10	10	0.00%
Jarvis (JAR)	0	4	4	0.00%
AI/ML IDA Scrum (IDAS)	0	86	86	0.00%
HME (HME)	0	457	457	0.00%
Global Payment Module (GPM)	0	15	15	0.00%
GoScripts 2.0 (GORX)	0	6	6	0.00%
EMAR Anytime (EMAR)	0	83	83	0.00%
OrbitCarePlan (ECPT)	0	45	45	0.00%
Data Services Tools (DST)	0	20	20	0.00%
Development Security (DEVSEC)	0	51	51	0.00%
Data Team - RCS/SLTC (DATASLTC)	0	1	1	0.00%
BPC (BPC)	0	63	63	0.00%
BMS CLOUD SERVICES (BMSCS)	0	47	47	0.00%
Analytics Team - SLTC (ANSLTC)	0	29	29	0.00%
Advanced Analytics (AA)	0	8	8	0.00%
All Teams	563	5054	5617	10.02%

🧭 Defect Distribution by Phase of Testing Found

Percentage of defects found by Automation, Manual (QA) and Production

🤖 Automation

Automation Testing - Regression, Automation Testing - Development

1.1%

65 of 5682 defects

🧪 Manual

Integration/System, Regression Testing

88.9%

5054 of 5682 defects

🚨 Production

In Field/Client, Beta/Pilot

9.9%

563 of 5682 defects

Team-wise Defect Source Breakdown

Percentage of defects found by Automation, Manual and Production per team

Team	Automation	Manual	Production	Total
MultiCare Platform Phoenix	0 (0.0%)	662 (98.8%)	8 (1.2%)	670
Admission&Census/Shield	9 (1.4%)	617 (93.6%)	33 (5.0%)	659
HME	0 (0.0%)	457 (100.0%)	0 (0.0%)	457
SLTC Sustaining Engineering	0 (0.0%)	242 (60.2%)	160 (39.8%)	402
Merlin - S4	21 (7.2%)	262 (89.7%)	9 (3.1%)	292
Prairie - S2	11 (4.3%)	246 (95.7%)	0 (0.0%)	257
Clinical - Clinical Core	0 (0.0%)	184 (74.2%)	64 (25.8%)	248
Orders	8 (3.6%)	157 (70.7%)	57 (25.7%)	222
MealTracker	1 (0.5%)	188 (99.5%)	0 (0.0%)	189
AR - SNF RCM	0 (0.0%)	115 (68.0%)	54 (32.0%)	169
Payment Portal 2.0	0 (0.0%)	144 (96.0%)	6 (4.0%)	150
Clinical - Care Management	0 (0.0%)	123 (82.6%)	26 (17.4%)	149
Kestrel - S3	14 (9.9%)	119 (83.8%)	9 (6.3%)	142
Peregrine - S1	1 (0.8%)	116 (91.3%)	10 (7.9%)	127
Mxc360 Mobile Team	0 (0.0%)	101 (95.3%)	5 (4.7%)	106
Health Delivery Network	0 (0.0%)	100 (95.2%)	5 (4.8%)	105
Machine Learning	0 (0.0%)	103 (100.0%)	0 (0.0%)	103
AI/ML IDA Scrum	0 (0.0%)	86 (100.0%)	0 (0.0%)	86
EMAR Anytime	0 (0.0%)	83 (100.0%)	0 (0.0%)	83
IDM Board	0 (0.0%)	72 (88.9%)	9 (11.1%)	81
OCR (BT-IDA-Integrations)	0 (0.0%)	76 (100.0%)	0 (0.0%)	76
LPCX	0 (0.0%)	49 (67.1%)	24 (32.9%)	73
MC Data and Analytics Projects	0 (0.0%)	69 (98.6%)	1 (1.4%)	70
DISCOVERY	0 (0.0%)	62 (91.2%)	6 (8.8%)	68
RetailTracker	0 (0.0%)	56 (86.2%)	9 (13.8%)	65
BPC	0 (0.0%)	63 (100.0%)	0 (0.0%)	63
Saber	0 (0.0%)	51 (94.4%)	3 (5.6%)	54
Development Security	0 (0.0%)	51 (100.0%)	0 (0.0%)	51
Mobile Delivery	0 (0.0%)	48 (100.0%)	0 (0.0%)	48
BMS CLOUD SERVICES	0 (0.0%)	47 (100.0%)	0 (0.0%)	47
Enterprise Financials	0 (0.0%)	6 (13.0%)	40 (87.0%)	46
OrbitCarePlan	0 (0.0%)	45 (100.0%)	0 (0.0%)	45
GoScripts	0 (0.0%)	45 (100.0%)	0 (0.0%)	45
Open Health	0 (0.0%)	28 (93.3%)	2 (6.7%)	30
Analytics Team - SLTC	0 (0.0%)	29 (100.0%)	0 (0.0%)	29
SaaS Generative AI Projects	0 (0.0%)	26 (100.0%)	0 (0.0%)	26
Support Escalations	0 (0.0%)	1 (4.8%)	20 (95.2%)	21
Data Services Tools	0 (0.0%)	20 (100.0%)	0 (0.0%)	20
MyForms	0 (0.0%)	20 (100.0%)	0 (0.0%)	20
SaaS Patient Core	0 (0.0%)	19 (100.0%)	0 (0.0%)	19
Global Payment Module	0 (0.0%)	15 (100.0%)	0 (0.0%)	15
Lumina Design System	0 (0.0%)	10 (100.0%)	0 (0.0%)	10
RCS Platform Event Horizons	0 (0.0%)	9 (100.0%)	0 (0.0%)	9
Advanced Analytics	0 (0.0%)	8 (100.0%)	0 (0.0%)	8
SNAP1	0 (0.0%)	8 (100.0%)	0 (0.0%)	8
GoScripts 2.0	0 (0.0%)	6 (100.0%)	0 (0.0%)	6
Jarvis	0 (0.0%)	4 (100.0%)	0 (0.0%)	4
I&G - One Claim	0 (0.0%)	2 (100.0%)	0 (0.0%)	2
MatrixCare RPA CoE	0 (0.0%)	1 (50.0%)	1 (50.0%)	2
Data Team - RCS/SLTC	0 (0.0%)	1 (100.0%)	0 (0.0%)	1
MatrixCare Senior Living	0 (0.0%)	0 (0.0%)	1 (100.0%)	1
Payment Engagement Project	0 (0.0%)	1 (100.0%)	0 (0.0%)	1
SigmaCare Continuing Engineering	0 (0.0%)	0 (0.0%)	1 (100.0%)	1
SLTC InterOp Enablement	0 (0.0%)	1 (100.0%)	0 (0.0%)	1

📈 Defect Removal Efficiency (DRE) Trend

DRE% = (Automation + Manual found) / (Automation + Manual + Production found), by month created - higher is better

Latest DRE%

88.9%

12-Month Change

-1.6pt

📅 QA Escaped Defect Trend & Aging Report

When production defects are created vs closed/completed, and how long open production defects have been aging

🚨 Currently Open

122

of 563 production defects

⏳ Avg Age (Open)

111

days since creation

⏱️ Avg Time to Close

days from created to closed

🐌 Oldest Open Defect

LPCX-28334 (339 days)

Production Defects Created vs Closed/Completed (Last 12 Months)

Monthly count of production defects created vs resolved/closed

Production Defects - Aging Distribution (All Defects)

Open defects bucketed by current age, closed/completed defects bucketed by time-to-close

Age Bucket	Open	Closed/Completed	Total	% of All Defects
0-1 days	5	52	57	10.1%
2-3 days	3	29	32	5.7%
4-7 days	2	45	47	8.3%
8-14 days	5	62	67	11.9%
15-30 days	19	116	135	24.0%
31-60 days	20	88	108	19.2%
61-90 days	8	23	31	5.5%
90+ days	60	26	86	15.3%

Team-wise Aging Breakdown

All production defects by team (open bucketed by current age, closed bucketed by time-to-close)

Team	Total Defects	Open	Closed/Completed	Avg Age (Open)	Avg Time to Close	Oldest Open Defect
SLTC Sustaining Engineering	160	45	115	146	43	SSE-4040 (328d)
Clinical - Clinical Core	64	10	54	117	24	CCC-31142 (328d)
Orders	57	5	52	53	26	OR-23537 (97d)
AR - SNF RCM	54	11	43	58	32	MATRIXAR-57697 (211d)
Enterprise Financials	40	8	32	91	33	EF-24966 (168d)
Admission&Census/Shield	33	5	28	64	18	AC-31070 (223d)
Clinical - Care Management	26	8	18	73	23	CCM-22925 (118d)
LPCX	24	16	8	117	23	LPCX-28334 (339d)
Support Escalations	20	3	17	1	4	SFE-15218 (1d)
Peregrine - S1	10	1	9	29	22	PER-6777 (29d)
RetailTracker	9	1	8	2	22	PS-11407 (2d)
Merlin - S4	9	0	9	0	13	N/A
Kestrel - S3	9	0	9	0	14	N/A
IDM Board	9	3	6	165	22	IDM-15712 (304d)
MultiCare Platform Phoenix	8	0	8	0	5	N/A
Payment Portal 2.0	6	0	6	0	23	N/A
DISCOVERY	6	1	5	220	12	DIS-17081 (220d)
Mxc360 Mobile Team	5	0	5	0	3	N/A
Health Delivery Network	5	1	4	101	22	HDN-3692 (101d)
Saber	3	0	3	0	43	N/A
Open Health	2	0	2	0	40	N/A
SigmaCare Continuing Engineering	1	1	0	15	0	SCE-16564 (15d)
MatrixCare RPA CoE	1	1	0	143	0	RPACOE-673 (143d)
MatrixCare Senior Living	1	1	0	30	0	MCSL-44464 (30d)
MC Data and Analytics Projects	1	1	0	335	0	DNA-12824 (335d)

🚀 Hotfix Deployment Report

Production defects flagged "Hot Fix Required? = Yes", with their linked RCA ticket

🚀 Hotfix Deployments

6.0% of 563 production defects

🔗 With RCA Link

14.7% linked to an RCA ticket

⚠️ Without RCA Link

no linked RCA ticket found

📊 Hotfix Rate

6.0%

of all production defects

Team-wise Hotfix Breakdown

Hotfix deployments by team, and how many are linked to an RCA ticket

Team	Hotfix Defects	With RCA Link	% Linked
AR - SNF RCM	6	1	16.7%
Orders	5	0	0.0%
Clinical - Clinical Core	4	1	25.0%
SLTC Sustaining Engineering	3	0	0.0%
Enterprise Financials	3	0	0.0%
MultiCare Platform Phoenix	2	0	0.0%
Merlin - S4	2	2	100.0%
Mxc360 Mobile Team	2	0	0.0%
Clinical - Care Management	2	0	0.0%
Payment Portal 2.0	1	0	0.0%
Peregrine - S1	1	1	100.0%
Kestrel - S3	1	0	0.0%
DISCOVERY	1	0	0.0%
Admission&Census/Shield	1	0	0.0%

Hotfix Deployment Details

All production defects flagged for hotfix, most recent first

Key	Summary	Priority	Status	Created	Closed	RCA Ticket
SSE-8498	PCOE: Order with First Admin Time Not Scheduling in eMAR Right Away in Specific Scenario	Critical	Closed	10/8/2026	10/15/2026	No RCA Link
CCM-23359	CareAssist eMAR records are attributed to a different user across separate machines	High	Closed	9/28/2026	9/30/2026	No RCA Link
MER-7134	Non-Resident Task Does Not Display When No Assignment Selected	Medium	Closed	9/23/2026	9/25/2026	RCA-1239 (In Analysis)
CCM-23352	CA2003 Error in Non-Resident Tasks When Task Created for Separate Selected Assignments	High	Closed	9/23/2026	9/29/2026	No RCA Link
MPP-12809	Order Created Date Reflecting Incorrect Time	Critical	Closed	9/17/2026	9/18/2026	No RCA Link
OR-23980	FDB Microservice issue for Patient Safety Alerts Trigging Incorrectly	High	Closed	9/15/2026	9/21/2026	No RCA Link
OR-23958	Roll Back of FDB Microservice for Patient Safety Alerts Trigging Incorrectly	High	Closed	9/10/2026	9/11/2026	No RCA Link
MATRIXAR-59242	Trust Fund Print Checks: Check Data Misalignment (2026.08.04)	High	Closed	8/26/2026	8/27/2026	No RCA Link
MATRIXAR-59168	Billing Setup: Allow Medicaid Insured ID To Begin With "N" (2026.08.04)	High	Closed	8/24/2026	8/27/2026	No RCA Link
OR-23743	Pharmacy Fill Messages Landing on Unsolicited Page Incorrectly- Revert change request from august release	Critical	Closed	8/21/2026	8/24/2026	No RCA Link
MER-6751	Application Errors Caused by Connection Pool Disconnection	Medium	Closed	8/19/2026	8/20/2026	RCA-1210 (Closed) RCA-1209 (Closed)
CCC-33086	A1110 Response Removed if No Preferred Language Selected on Face Sheet	High	Closed	8/12/2026	8/13/2026	No RCA Link
MPP-12165	HOTFIX- Certain Frequencies Not Available to Select When Adding Pending Orders, Order Set List, and Facility Orders	High	Closed	7/30/2026	7/30/2026	No RCA Link
SSE-7324	Unable To Perform Status Change Due To Failed Procedure Involving Full Lead Name Information	Critical	Closed	7/30/2026	8/7/2026	No RCA Link
MCMPT3-7076	Engage mobile app not receiving notifications from Citus	Not Assigned	Closed	7/28/2026	7/30/2026	No RCA Link
MATRIXAR-58794	PFS Files: 2026A/B Files No Longer Working After CMS Format Change (Master)	High	Closed	7/23/2026	7/27/2026	No RCA Link
OR-23187	Orders Not eFaxing to Pharmacy in Specific Scenario	High	Closed	7/16/2026	7/30/2026	No RCA Link
AC-31048	HOT FIX: System Error When Support Users Attempt to Upload Provider Signatures & Corporate Users Attempt to Upload Own Signatures	Medium	Closed	7/15/2026	7/16/2026	No RCA Link
EF-25402	Approval Tree User Maint Displays Password in Created By	Critical	Closed	7/13/2026	7/16/2026	No RCA Link
EF-25370	AP - Invoice Entry (P2741) - EP Date field grayed out / disabled on Select Batch screen	High	Closed	7/9/2026	7/10/2026	No RCA Link
OR-22872	Activated Pending Orders Failing to Transmit via ePrescribing with Error "Transmission failed: The request object has been recycled and is no longer associated with this facade" - Tomcat upgrade impact	Critical	Closed	6/17/2026	6/18/2026	No RCA Link
SOL-5946	Prior statement History missing in New Portal	High	Closed	5/14/2026	5/18/2026	No RCA Link
CCC-32272	XML Error Finalizing Tracking Assessment - Calculate MDS Scores Failed for MDS3 Form Error	Critical	Closed	5/13/2026	5/19/2026	RCA-1161 (Closed)
MCMPT3-6913	Production App crash issue (version 2.0.1)	Critical	Closed	4/28/2026	5/11/2026	No RCA Link
MATRIXAR-57705	Cash Receipts by Receipt Date & Cash Receipts by Payer Reports: Incorrectly Display Large Amounts Of Undistributed Cash	High	Closed	4/12/2026	4/14/2026	No RCA Link
CCC-31962	Medicare Certifications "Other Services" Field Missing Selections	Medium	Closed	4/9/2026	4/13/2026	No RCA Link
PER-5413	Print/Re-Print Created Statements Report Fails to Load: PDF Error When Parameter "Select By: By Resident" Used	Medium	Closed	4/9/2026	4/9/2026	RCA-1139 (Closed)
SSE-5115	Incorrect Medications Showing for Resident in CareAssist eMAR in Specific Scenario	Critical	Closed	2/27/2026	3/2/2026	No RCA Link
MATRIXAR-57068	PFS: System Error When Running PFS Tool	High	Closed	2/19/2026	2/19/2026	RCA-1107 (Closed)
DIS-16875	Facility Associations Cleared from Corporate RDL User's MatrixCare 360 Account When Editing 360 Access Section in Admin Tool	Critical	Closed	2/12/2026	3/3/2026	No RCA Link
KEST-6941	Bowel Movement Workflow Task Not Scheduling for All Residents	High	Closed	2/6/2026	2/10/2026	No RCA Link
MATRIXAR-56545	Charge Calculator Error: An error occurred and was logged during the billing process when retro bill back to 2015	Critical	Closed	1/7/2026	1/8/2026	No RCA Link
EF-23869	ACH Effective Entry Date: Check Pulls Wrong Date	High	Closed	12/19/2025	12/23/2025	No RCA Link
CCC-31163	Workaround: Skip Rule to clean O0390D, E, or Z Incorrectly Skipped After Therapy Import	High	Closed	12/18/2025	12/18/2025	No RCA Link

⏱️ Production Defects MTTR (Hours)

Mean Time To Resolve: calendar hours from defect creation to resolution, for QA escaped (production) defects created in the last 12 months

⏱️ MTTR

658.9h

mean (≈27.5 days)

📍 Median

477.5h

typical resolution time (≈19.9 days)

📈 P90

1463.9h

90% resolved within (≈61 days)

✅ Resolved Defects

387

54 excluded (non-fix resolutions)

MTTR by Priority

Excluded resolutions are configurable in tests/config/defect-report-config.json (mttr.excludedResolutions)

Priority	Resolved	MTTR	Median	P90	Fastest	Slowest
Critical	22	252.9h	132.3h	506.8h	16.7h	1464.6h
High	137	541.8h	432.6h	1106.4h	3.2h	3880h
Medium	190	761.5h	506.7h	1637.6h	0h	6554h
Low	27	889.9h	553.5h	2430.5h	54.4h	3955.2h
Not Assigned	10	647.4h	370.1h	1647.7h	16h	1680h
Hot Fix! (migrated)	1	13.8h	13.8h	13.8h	13.8h	13.8h

MTTR by Team

Team	Resolved	MTTR	Median	P90	Fastest	Slowest
Admission&Census/Shield (AC)	28	436.6h	389.9h	762.3h	16h	1680h
Clinical - Clinical Core (CCC)	54	586.4h	349.1h	1361.2h	0h	4703.7h
Clinical - Care Management (CCM)	14	379.2h	218.7h	979.3h	9.1h	1464.6h
DISCOVERY (DIS)	5	301.4h	360.4h	503.4h	89.6h	503.4h
Enterprise Financials (EF)	28	834.4h	485.4h	1772h	23.8h	3500.8h
Health Delivery Network (HDN)	4	544.6h	527.9h	903.4h	219.2h	903.4h
IDM Board (IDM)	6	534.9h	445.7h	1154.6h	64.9h	1154.6h
Open Health (IO)	1	454.1h	454.1h	454.1h	454.1h	454.1h
Kestrel - S3 (KEST)	9	345h	428.1h	662h	45.2h	662h
LPCX (LPCX)	6	676.4h	602h	1605h	43.9h	1605h
AR - SNF RCM (MATRIXAR)	39	735h	480.3h	1675.9h	8.4h	6554h
Mxc360 Mobile Team (MCMPT3)	5	96.7h	43.6h	302.8h	3.8h	302.8h
Merlin - S4 (MER)	8	271.2h	201.1h	686h	19.1h	686h
MultiCare Platform Phoenix (MPP)	8	139.7h	133.1h	311.9h	4.9h	311.9h
Orders (OR)	48	676.8h	505.2h	1605.8h	22.9h	2609.8h
Peregrine - S1 (PER)	7	307.7h	152.1h	1150.4h	3.5h	1150.4h
RetailTracker (PS)	7	546.8h	491.2h	1003.1h	167.3h	1003.1h
Saber (SAB)	3	1052.5h	474.4h	2441.1h	242.1h	2441.1h
Support Escalations (SFE)	5	131.7h	141h	174.9h	73.4h	174.9h
Payment Portal 2.0 (SOL)	5	502.2h	357.9h	981.8h	95.2h	981.8h
SLTC Sustaining Engineering (SSE)	97	934.9h	697.7h	1921.3h	128.6h	3955.2h

MTTR Trend (Last 12 Months, by Resolution Month)

📦 Defects by Release

Production defects grouped by the release (Fix Version) they shipped in, ordered by release date - shows release-over-release escape quality

Release Breakdown

193 production defects have no Fix Version assigned (5 of those are hotfixes). Totals reconcile with the QA Escaped Defects and Hotfix Deployment reports above.

ℹ️ 6 defect(s) (4 of them hotfixes) have more than one Fix Version (e.g. backported into an earlier release and also shipped in a later one). Each is attributed to its latest release only, so counts below don't double-count them.

Release	Release Date	Total Defects	Hotfix Count	Hotfix %
SSE SNF 2025.13	12/16/2025	1	0	0.0%
PERE PI 2025.13.00	12/16/2025	1	0	0.0%
RCM 2025.13.00	12/16/2025	1	0	0.0%
RCM 2025.13.04	1/8/2026	1	1	100.0%
SOL 2026.01.00	1/12/2026	1	0	0.0%
SSE MCSL 2026.01	1/14/2026	2	0	0.0%
SSE SNF 2026.01	1/14/2026	2	0	0.0%
Orders PI 2026.01.00	1/14/2026	2	0	0.0%
Core SNF PI 26.01.00	1/14/2026	5	1	20.0%
A&C/Shield 2026.01.00	1/14/2026	1	0	0.0%
SOL 2026.01.01	1/27/2026	1	0	0.0%
SOL 2026.02.00	2/9/2026	1	0	0.0%
SSE SNF 2026.02	2/11/2026	2	0	0.0%
SSE MCSL 2026.02	2/11/2026	1	0	0.0%
Orders PI 2026.02.00	2/11/2026	4	0	0.0%
RCM 2026.02.00	2/11/2026	2	0	0.0%
Core SNF PI 26.02.00	2/11/2026	4	0	0.0%
A&C/Shield 2026.02.00	2/11/2026	2	0	0.0%
SSE LPC 2025.2.SP3	2/12/2026	1	0	0.0%
Phoenix 2026.02.00	2/18/2026	1	0	0.0%
SOL 2026.03.00	3/9/2026	1	0	0.0%
SSE SNF 2026.03	3/11/2026	6	0	0.0%
SSE MCSL 2026.03	3/11/2026	3	0	0.0%
Orders PI 2026.03.00	3/11/2026	1	0	0.0%
RCM 2026.03.00	3/11/2026	2	1	50.0%
KEST 2026.03.00	3/11/2026	1	1	100.0%
Core SNF PI 26.03.00	3/11/2026	4	0	0.0%
A&C/Shield 2026.03.00	3/11/2026	1	0	0.0%
Phoenix 2026.03.00	3/17/2026	1	0	0.0%
PERE PI 2026.03.00	3/18/2026	2	0	0.0%
DIS PI 2026.04.00	4/7/2026	1	0	0.0%
SSE MCSL 2026.04	4/8/2026	2	0	0.0%
SSE SNF 2026.04	4/8/2026	6	0	0.0%
SAB PI 2026.04.00	4/8/2026	1	0	0.0%
Orders PI 2026.04.00	4/8/2026	2	0	0.0%
MER 2026.04.00	4/8/2026	1	0	0.0%
RCM 2026.04.01	4/8/2026	1	1	100.0%
RCM 2026.04.00	4/8/2026	7	0	0.0%
KEST 2026.04.00	4/8/2026	1	0	0.0%
Core SNF PI 26.04.00	4/8/2026	1	1	100.0%
PERE PI 2026.04.00	4/15/2026	1	1	100.0%
EF PI 2026 R1	5/12/2026	1	1	100.0%
SSE SNF 2026.05	5/13/2026	11	0	0.0%
Orders PI 2026.05.00	5/13/2026	5	0	0.0%
MER 2026.05.00	5/13/2026	1	0	0.0%
RCM 2026.05.00	5/13/2026	7	0	0.0%
KEST 2026.05.00	5/13/2026	1	0	0.0%
HDN 2026.09.00	5/13/2026	1	0	0.0%
HDN SLTC 2026.05	5/13/2026	1	0	0.0%
Core SNF PI 26.05.00	5/13/2026	6	1	16.7%
A&C/Shield 2026.05.00	5/13/2026	9	0	0.0%
OTA for ASC New UsersOnboarding Blocker	5/14/2026	1	1	100.0%
SOL 2026.05.02 (Hotfix) 🚑	5/18/2026	1	1	100.0%
SSE SC 2026.05	5/27/2026	1	0	0.0%
RT 2026.04 (First since 2023 R4)	6/3/2026	1	0	0.0%
SSE SNF 2026.06	6/10/2026	7	0	0.0%
SSE MCSL 2026.06	6/10/2026	1	0	0.0%
Orders PI 2026.06.00	6/10/2026	4	0	0.0%
MER 2026.06.00	6/10/2026	2	0	0.0%
RCM 2026.06.00	6/10/2026	6	0	0.0%
KEST 2026.06.00	6/10/2026	3	0	0.0%
CCM.2026.06.00	6/10/2026	1	0	0.0%
Core SNF PI 26.06.00	6/10/2026	2	0	0.0%
IDM 2026.02.05	7/7/2026	1	0	0.0%
SSE SNF 2026.07	7/8/2026	5	0	0.0%
SSE MCSL 2026.07	7/8/2026	2	0	0.0%
Orders PI 2026.07.00	7/8/2026	11	0	0.0%
CCM.2026.07.00	7/8/2026	1	0	0.0%
Core SNF PI 26.07.00	7/8/2026	2	0	0.0%
A&C/Shield 2026.07.00	7/8/2026	1	1	100.0%
A&C/Shield 2026.08.00	7/27/2026	3	0	0.0%
Engage- 15th July-Release-HF1	7/30/2026	2	1	50.0%
DIS PI 2026.08.00	8/11/2026	1	0	0.0%
SSE SNF 2026.08	8/12/2026	13	0	0.0%
SSE MCSL 2026.08	8/12/2026	6	0	0.0%
PERE PI 2026.08.00	8/12/2026	1	0	0.0%
Orders PI 2026.08.00	8/12/2026	2	0	0.0%
Orders PI 2026.06.01	8/12/2026	1	1	100.0%
Phoenix 2026.07.02 (Hotfix) 🚑	8/12/2026	1	1	100.0%
RCM 2026.08.00	8/12/2026	3	1	33.3%
KEST 2026.08.00	8/12/2026	1	0	0.0%
Core SNF PI 26.08.00	8/12/2026	4	1	25.0%
Phoenix 2026.08.00	8/20/2026	3	0	0.0%
RT 2026 R1.16	8/26/2026	2	0	0.0%
RCM 2026.08.04	8/28/2026	2	2	100.0%
OH PI 2026.09.00	9/8/2026	1	0	0.0%
SSE MCSL 2026.09	9/9/2026	2	0	0.0%
SSE SNF 2026.09	9/9/2026	6	0	0.0%
Orders PI 2026.09.00	9/9/2026	7	2	28.6%
MER 2026.09.00	9/9/2026	3	2	66.7%
HDN SLTC 2026.09	9/9/2026	1	0	0.0%
CCM.2026.09.00	9/9/2026	1	0	0.0%
Core SNF PI 26.09.00	9/9/2026	4	0	0.0%
A&C/Shield 2026.09.00	9/9/2026	2	0	0.0%
SSE SNF 2026.10	10/7/2026	2	0	0.0%
SAB PI 2026.10.00	10/7/2026	1	0	0.0%
PERE PI 2026.10.00	10/7/2026	1	0	0.0%
Orders PI 2026.10.00	10/7/2026	7	2	28.6%
RCM 2026.10.00	10/7/2026	4	0	0.0%
KEST 2026.10.00	10/7/2026	1	0	0.0%
CCM.2026.10.00	10/7/2026	1	0	0.0%
Core SNF PI 26.10.00	10/7/2026	4	0	0.0%
A&C/Shield 2026.10.00	10/7/2026	3	0	0.0%
LPCX PI 26.2	10/20/2026	7	0	0.0%
EF PI 2026 R2	10/20/2026	17	2	11.8%
Engage Aug'26 Release	11/2/2026	1	0	0.0%
DIS PI 2026.11.00	11/3/2026	1	0	0.0%
SSE SNF 2026.11	11/8/2026	4	1	25.0%
PERE PI 2026.11.00	11/8/2026	2	0	0.0%
Orders PI 2026.11.00	11/8/2026	5	0	0.0%
MER 2026.11.00	11/8/2026	1	0	0.0%
RCM 2026.11.00	11/8/2026	4	0	0.0%
CCM.2026.11.00	11/8/2026	1	1	100.0%
Core SNF PI 26.11.00	11/8/2026	4	0	0.0%
A&C/Shield 2026.11.00	11/8/2026	3	0	0.0%
SSE MCSL 2026.11	11/11/2026	4	0	0.0%
2026.12.00	12/8/2026	1	0	0.0%
SSE SNF 2026.12	12/9/2026	4	0	0.0%
SSE MCSL 2026.12	12/9/2026	6	0	0.0%
Orders PI 2026.12.00	12/9/2026	1	0	0.0%
MER 2026.12.00	12/9/2026	1	0	0.0%
RCM 2026.12.00	12/9/2026	7	0	0.0%
Core SNF PI 26.12.00	12/9/2026	3	0	0.0%
A&C/Shield 2026.12.00	12/9/2026	6	0	0.0%
LPCX PI 27.1	1/31/2027	1	0	0.0%
EF PI 2027 R1	3/1/2027	8	0	0.0%
Not Released	Not yet released	3	0	0.0%
RT 2027 R1	Not yet released	1	0	0.0%

Priority	SLA Target	Resolved	Within SLA	Breached	Compliance %	Avg Resolution	Open & Breached
Critical	1d	24	5	19	20.8%	9d	1
High	3d	146	31	115	21.2%	22d	11
Medium	10d	227	63	164	27.8%	33d	78
Low	20d	31	12	19	38.7%	44d	17

Key	Summary	Times Reopened
OR-23983	Auto-verification of PCOE Orders is not Occurring; Creating Duplicate and Triplicate Orders	2
SSE-4172	LPC Profile Overwritten by Inbound MCSNF ADT Message for Different Resident and FID Mapping Issue	1
SSE-4055	Error When Adding a Clinical Note With '<' Character Without A Space Afterwards	1
PS-11321	Can't Save an Additional KDS under Menu Management	1
OR-23173	Split Sig Orders - All Orders Created Had the Priority of PRN vs the Priority Sent by Pharmacy	1
MATRIXAR-56953	Medicare Part A & Like Medicare Part A, Hospital & Therapeutic Leave Status Codes No Longer Working	1
HDN-3615	SLTC: "Error Calling Document Service" When Viewing Inbox CCD Documents Attached to Resident	1
CCM-22745	PROD: CA MAY RELEASE-Approve Link Missing From Order Approval In CareAssist	1
CCM-22477	If Fix: To Do List Template Schedules Not Showing on To Do List for All Residents	1

Component	Defects	% of Total
Payment Portal UI	2	0.4%
Payment Portal Service	1	0.2%
Statements	1	0.2%
Claims	1	0.2%
No Component Assigned	558	99.1%

MatrixCare Quality Metrics

Open, In Progress Priority vs Status

Open, In Progress Priority vs Status

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Open, In Progress Priority vs Status

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Open, In Progress Priority vs Status

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Open, In Progress Priority vs Status

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Open, In Progress Priority vs Status

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📊 Created vs Closed Defects (Last 12 Months)

All Projects - All Teams

Advanced Analytics (AA)

Admission&Census/Shield (AC)

Analytics Team - SLTC (ANSLTC)

BMS CLOUD SERVICES (BMSCS)

BPC (BPC)

Brightree (BT)

Clinical - Clinical Core (CCC)

Clinical - Care Management (CCM)

Data Team - RCS/SLTC (DATASLTC)

Development Security (DEVSEC)

DISCOVERY (DIS)

MC Data and Analytics Projects (DNA)

Data Services Tools (DST)

OrbitCarePlan (ECPT)

Enterprise Financials (EF)

EMAR Anytime (EMAR)

GoScripts 2.0 (GORX)

Global Payment Module (GPM)

Health Delivery Network (HDN)